[Miriam Davidovic]

@nivedita

On September 14th, it was discussed that the company would prepare a written “philosophy” to document internal practices, targets, and the achievement of those targets. Thus far, these matters are communicated to the team verbally, and are not formally recorded; however Shah Hemp will commence recording internal policies.

Company shares customer satisfaction internally within the company

Company has specified targets for customer / client satisfaction

In the last year, company has achieved specified targets for satisfaction

[Nivedita Bansal]

Thanks Miriam. I am sending out this email to my customers to engage them in the process.

Dear ………….

We appreciate your engagement with Shah Hemp thus far and for continuing to purchase our products.

As part of our newly launched efforts to measure and manage our impact, as well as become a Certified B Corporation, we are inviting our customers to participate in online working groups and surveys.

Our initial working groups and feedback channels will be part of https://shah.razfinance.io – There, customers will be able to engage with our impact initiatives, provide feedback on our product design, as well as work towards the realization of positive local outcomes for our customers.

Kindly let me know if you would be available to participate in our online engagement groups, and if you consent to us sending you a customer satisfaction survey to complete.

All the best,

Nivedita

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