Customer Satisfaction

  • Customer Satisfaction

    Posted by Miriam Davidovic on September 14, 2021 at 12:35 pm

    Monitoring Customer Satisfaction and Retention

    Which of the following are true of your company with regards to customer or client satisfaction and/or retention?

    Company monitors customer satisfaction

    Company shares customer satisfaction internally within the company

    Company shares customer satisfaction publicly

    Company has specified targets for customer / client satisfaction

    In the last year, company has achieved specified targets for satisfaction

    Nivedita Bansal replied 1 year, 4 months ago 2 Members · 2 Replies
  • 2 Replies
  • Miriam Davidovic

    Organizer
    September 14, 2021 at 12:40 pm

    @nivedita

    On September 14th, it was discussed that the company would prepare a written “philosophy” to document internal practices, targets, and the achievement of those targets. Thus far, these matters are communicated to the team verbally, and are not formally recorded; however Shah Hemp will commence recording internal policies.

    Company shares customer satisfaction internally within the company

    Company has specified targets for customer / client satisfaction

    In the last year, company has achieved specified targets for satisfaction

  • Nivedita Bansal

    Stakeholder
    September 14, 2021 at 12:42 pm

    Thanks Miriam. I am sending out this email to my customers to engage them in the process.

    Dear ………….

    We appreciate your engagement with Shah Hemp thus far and for continuing to purchase our products.

    As part of our newly launched efforts to measure and manage our impact, as well as become a Certified B Corporation, we are inviting our customers to participate in online working groups and surveys.

    Our initial working groups and feedback channels will be part of https://shah.razfinance.io – There, customers will be able to engage with our impact initiatives, provide feedback on our product design, as well as work towards the realization of positive local outcomes for our customers.

    Kindly let me know if you would be available to participate in our online engagement groups, and if you consent to us sending you a customer satisfaction survey to complete.

    All the best,

    Nivedita

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