Impact Themes - Shah Hemp - RAZ Finance

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Customer Engagement

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Active a year ago

This working group serves to engage Shah Hemp customers to address the following topics:
Managing Product... View more

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Impact Theme Description

This working group serves to engage Shah Hemp customers to address the following topics:
Managing Product Impacts:
– Monitoring customer outcomes and well-being
– Formal programs to incorporate customer testing and feedback into product design
– Formal programs in place to continuously improve outcomes produced for customers (including reducing negative effects or increasing positive effects)

Customer Satisfaction and Retention:
– Monitoring customer satisfaction
– Sharing customer satisfaction internally within the company
– Sharing customer satisfaction publicly
– Specifying, and making progress towards, targets for customer / client satisfaction
– Achieving specified targets for satisfaction

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